china poolsFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, game rules, security, and how to reach our team. This FAQ page covers the most common topics so you can find answers quickly without waiting for email support. We organize responses by topic—account registration, payments, games, and account care—so you can jump to what you need.
This page resolves most setup and operational questions. If your question involves a specific transaction, a promotion you saw, or a withdrawal delay, the answer often appears here under Payments and Transactions. For policy details—privacy, terms of service, or legal jurisdiction statements—please read our Terms and Conditions or Privacy Policy
We organize answers by category so you can scan the section that matches your question. Each answer includes concrete steps or timeframes. If you do not find your answer here, use the contact details under Support to reach our team via in-app chat or email—we respond within 24 hours on weekdays.
Topics covered below
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Games and promotionsfootball betting, live-dealer tables, slots, esports markets, and promotion codes
- Security and account careaccount settings, support channels, and transaction troubleshooting
Log in to your account and tap Settings (on mobile) or Account in the menu bar (on desktop). From there, you can change your email, update your phone number, or alter your preferred language. You can also enable two-factor authentication (SMS code required at each login) for extra security. If you want to temporarily stop accessing china pools, use the Account Pause feature under Security—this disables your login for a set period (1 day to 30 days) without closing your account. You can resume it anytime by contacting our support team with your username and registered email. If you wish to permanently close your account, email us with your request; we process closures within 5 business days and ensure any remaining balance is returned to your registered payment method.
Payments and transactions
Yes. We accept deposits and withdrawals to all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer at the payment screen, we display your available account type (online payment, e-wallet, mobile banking, or local payment) based on which bank we have assigned to you. Enter the exact amount, and our system generates a unique reference code. Transfer the amount to the bank details shown within subject to verification; after that, the reference code expires and you must begin again. Deposits typically settle within subject to verification of us receiving the transfer. Withdrawals to your bank account take 2–4 hours during business hours (Monday–Friday 8 AM–5 PM Jakarta time) and may be delayed during Idul Fitri, Idul Adha, or other national holidays. Always double-check the bank account number and reference code before sending—incorrect transfers cannot be reversed.
Promotion codes are entered during registration or at the Promotions page after you log in. During sign-up, look for a field labeled Promo Code or Referral Code—paste the code before you confirm your account. If you missed it during registration, log in, tap Promotions in the menu, and scroll to Active Promotions. Select the promotion that matches your code, then tap Claim or Enter Code, and paste it in the box. Some promotions are automatic (applied to all new accounts) and need no code. Others are time-limited or require a minimum deposit to activate. Read the terms for each promotion to see its expiry date and any wagering requirements—these vary by promotion and are always stated upfront. If a code does not work, check the spelling, expiry date, and minimum deposit amount. Contact support if you believe a code should be valid.
If a deposit does not appear in your account within subject to verification, check your email for a failure notice—payment processors sometimes decline transfers due to insufficient funds, incorrect bank details, or duplicate attempts. Log in to china pools and check your Transactions history; if the deposit shows Failed, you can retry immediately. If it shows Pending, wait another subject to verification—some banks are slower than others. If subject to verification pass and the status remains Pending or Failed, email us with the transaction ID (found in your history) and a screenshot of your bank confirmation. We investigate and either retry the deposit or refund you within 24 hours. For withdrawals that do not complete, verify that your bank details (account number, bank code) are correct in your Account settings. If details are wrong, edit them and retry. Withdrawals fail if your account has not completed KYC verification yet—upload a photo of your national ID under Account → Verification to unblock withdrawals. Contact support if a withdrawal fails after verification or if you see an error code.
Games and promotions
china pools offers four main game categories. Live Casino features real-time tables: blackjack, roulette, baccarat, and Dragon Tiger, all streamed from multi-camera studios with live dealers. Sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile)—you predict outcomes or specific scorelines. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Number Pair (a prediction game on two-digit draws) also appears in the menu. Each category is accessible from the home screen, and you can switch between them instantly. Your account balance is shared across all games—deposit once and play anything. During major tournaments like the Liga 1 finals or Piala Indonesia, sportsbook markets expand with extra betting options.
Security and support
We offer two support channels. In-app chat: open the app, tap the question mark or Help icon, and start a conversation. Our team responds during extended business hours (usually 9 AM–11 PM Jakarta time). Email: send your question to our support address (listed in the app under Contact Us)—we respond within 24 hours on weekdays, though response times may be longer during holidays or high-volume periods like Idul Fitri. Include your username and a description of your issue so we can find your account quickly. For urgent account recovery (forgotten password, account locked), use the Forgot Password link on the login screen—we send a reset link to your registered email within subject to verification. If you cannot access your email, contact support and we will verify your identity via SMS before processing a manual reset.
Our services are available only where local law permits. We serve users in jurisdictions where online gaming and wagering are permitted under applicable law. You are responsible for verifying that access to and use of china pools complies with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether china pools is available in your location, check your local gambling authority's website or contact our support team. Our team can discuss general availability but cannot provide legal advice—if you need definitive confirmation, consult a local lawyer or your national gaming regulator. Access from different countries or regions may be restricted; if you encounter a block, it is because our systems have identified your location as outside our service area.